Shipping Policy

We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible.

  • Verification:

A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.

Please kindly note that If you haven't found the confirmation email, please check your spam box and add Nurzviy (service@nurzviy.com) to your contact list.

Note:

  • Order Cancellation:

We accept order cancellations before the product is shipped. If the order is canceled successfully,  you will get a full refund. We cannot cancel the order if the product has been shipped out.

  • Delivery Address:

A correct and complete delivery address is essential.

Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer), we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. You must include a daytime telephone number for all orders.

1. Shipping  To The US

We provide free shipping within the continental United States, but Puerto Rico, Hawaii, and Alaska are excluded. If shipping to any of these three regions, shipping fees will be based on the product's weight.

Product Category Cost Process Time Delivery Time
EV Chargers Free Standard Shipping 1-3 business days 3-5 business days
Solar Generators Free Standard Shipping 1-3 business days 3-5 business days
Portable Power Stations Free Standard Shipping 1-3 business days 3-5 business days
Portable Power Banks Free Standard Shipping 1-3 business days 3-5 business days
Solar Panels Free Standard Shipping 1-3 business days 3-5 business days
Others Free Standard Shipping 1-3 business days 3-5 business days

    2. Shipping to Canada or Mexico

    Product Category Estimated Cost Process Time Delivery Time
    EV Chargers $150 per unit 1-3 business days 3-5 business days
    Solar Generators Not Supported
    Portable Power Stations Not Supported
    Portable Power Banks Not Supported
    Solar Panels $150 per unit 1-3 business days  3-5 business days
    Others Not Supported Not Supported Not Supported

    • Tax: Tax is covered by the buyer from Canada and Mexico.

    • Only EV chargers and Portable Solar Panels can be shipped to Canada or Mexico; all other products are not supported.
    • The shipping cost may vary due to the weight of items and will be shown at checkout page after filling shipping address. 

    In addition to the above three countries, we do not support customers from other countries or regions in the world to purchase, please place an order carefully.

    Please kindly note that if your items were lost or delayed in transit, please send email to service@nurzviy.com. We will send you a replacement or a refund.

    Note:

    • Standard Shipping is not available for P.O. Boxes and APO/FPO addresses.
    • In most cases, the package will be delivered within the estimated time of arrival. However, the actual delivery date may be affected by flight arrangements, weather conditions and other external factors. Please refer to the tracking information for the most accurate delivery date.
    •  If your package has not been delivered or your tracking information shows that your package has been delivered but you have not received it, you must contact Customer Service to verify within 45 business days of the order date. For other orders, products, and logistics related issues, you must contact customer service within 90 business days of the order date.
    • Free shipping is available for all regions within the continental United States. However, the following regions are not eligible for free shipping: Alaska, American Samoa, Guam, Puerto Rico, Northern Marianas, U.S. Virgin Islands, Marshall Islands, Federated States Of Micronesia, and Palau. The specific shipping fees will be determined based on the checkout page.