Below FAQ are some common concerns of our clients.
If you have other questions, please just send it to service@nurzviy.com.
Shipping and Tracking
What shipping carriers do you use?
We ship all items by UPS/FedEx/DHL International Express to customers. Note: UPS/FedEx/DHL does not deliver on weekends or national holidays.
Can you deliver to a PO Box?
We DO NOT deliver to APO/FPO or PO Boxes.
How long will it take to get my order?
It depends on where you are. Once you place an order, we will arrange to ship out the according products in 2-4 business days. It usually takes about 4-8 business days to arrive.
A few orders may arrive in more than 8 business days. Delivery details will be provided in your confirmation email.
A few orders may arrive in more than 8 business days. Delivery details will be provided in your confirmation email.
How can I track my order?
1. You can go to your account and track your package.
2. We will also send tracking info to your email. Check your email for tracking details
3. You can also contact customer service service@nurzviy.com to confirm your tracking info
2. We will also send tracking info to your email. Check your email for tracking details
3. You can also contact customer service service@nurzviy.com to confirm your tracking info
Return and Exchange
Can I return my product?
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just contact us directly and we’ll take you through the process.
Return shipping costs will be deducted from your refund and can vary depending on the location of the return. We will be responsible for the shipping cost in several situations: Item arrives in a damaged or otherwise defective state, product quality issues. We require pictures or videos of defective/damaged items to issue a full refund.
Return shipping costs will be deducted from your refund and can vary depending on the location of the return. We will be responsible for the shipping cost in several situations: Item arrives in a damaged or otherwise defective state, product quality issues. We require pictures or videos of defective/damaged items to issue a full refund.
How do I submit a return or exchange request?
Please contact us with the order number, product name and SKU code for the items you wish to return or exchange. Products need to be returned to the address customer service provided.
You must have an original box or packing slip to complete your return or exchange. Items must be unused and unwashed.
You must have an original box or packing slip to complete your return or exchange. Items must be unused and unwashed.
Solar Panels
Why is my output lower than the rated wattage?
It’s completely normal for portable and flexible solar panels to produce less than their maximum rated wattage during real-world use. The rated power is measured under Standard Test Conditions (STC) in a controlled environment. Outdoor conditions vary, so the output will naturally differ. Here are the main factors:
1. Sunlight Intensity
Solar panels reach peak output only under strong, direct sunlight. Clouds, haze, and seasonal sun angles reduce power.
2. Panel Angle & Placement
For best results, the panel should face the sun directly and be adjusted throughout the day. Even a slight angle difference affects wattage.
3. Temperature
High temperatures reduce solar cell efficiency. On very hot days, output may drop.
4. Shading & Obstruction
Even partial shading from trees, buildings, or the panel frame can lower performance.
5. Charging Device Limitations
Some power stations or devices limit input wattage, so the panel may not reach its full output even if capable.
6. Cable Length & Connection Losses
Voltage drop can occur with long cables or loose connections.
1. Sunlight Intensity
Solar panels reach peak output only under strong, direct sunlight. Clouds, haze, and seasonal sun angles reduce power.
2. Panel Angle & Placement
For best results, the panel should face the sun directly and be adjusted throughout the day. Even a slight angle difference affects wattage.
3. Temperature
High temperatures reduce solar cell efficiency. On very hot days, output may drop.
4. Shading & Obstruction
Even partial shading from trees, buildings, or the panel frame can lower performance.
5. Charging Device Limitations
Some power stations or devices limit input wattage, so the panel may not reach its full output even if capable.
6. Cable Length & Connection Losses
Voltage drop can occur with long cables or loose connections.
Can I connect Nurzviy solar panels in series or parallel with panels from other brands?
In most cases, it is not recommended to mix Nurzviy panels with other brands in series or parallel.
Different panels often have different voltage, current, and wattage ratings. When mixed together, the system will only perform at the level of the lowest-rated panel, which can reduce efficiency and may cause imbalance, overheating, or damage to the controller or panels.
If you need to expand your system, we recommend using panels with the same voltage, current, and specifications to ensure safe and optimal performance.
For a detailed guide on how series and parallel connections work — and how to do them correctly — check out our blog post: Parallel vs Series Connection: How to Connect Your Solar Panels the Right Way.
Different panels often have different voltage, current, and wattage ratings. When mixed together, the system will only perform at the level of the lowest-rated panel, which can reduce efficiency and may cause imbalance, overheating, or damage to the controller or panels.
If you need to expand your system, we recommend using panels with the same voltage, current, and specifications to ensure safe and optimal performance.
For a detailed guide on how series and parallel connections work — and how to do them correctly — check out our blog post: Parallel vs Series Connection: How to Connect Your Solar Panels the Right Way.
Which power stations do Nurzviy panels support?
Our Nurzviy panels — for example, the Nurzviy 400 W Portable Solar Panel and other models — are designed to be compatible with most portable power stations on the market.
The output voltages and currents that match many power station input ranges (for example, the 400 W panel has a maximum power point voltage of ~36 V, with an open-circuit voltage of ~40.8 V).
Nurzviy solar panels include a multi-adapter 4-in-1 cable with common connector types: Anderson, XT60, DC5521, DC7909 (8 mm), and Aviation M16.
Nurzviy solar panels support lithium-ion batteries, sealed lead-acid batteries, and many portable power stations.
For example, the Nurzviy solar panels are compatible with popular power stations like the EcoFlow Delta / River and Jackery Explorer series (as long as the input voltage and connector type match) — but you should always check:
1. The solar input voltage range of your power station, and
2. The maximum solar input wattage your power station allows.
If you tell me which power station you’re using (brand and model), we can double-check whether our panels are compatible.
The output voltages and currents that match many power station input ranges (for example, the 400 W panel has a maximum power point voltage of ~36 V, with an open-circuit voltage of ~40.8 V).
Nurzviy solar panels include a multi-adapter 4-in-1 cable with common connector types: Anderson, XT60, DC5521, DC7909 (8 mm), and Aviation M16.
Nurzviy solar panels support lithium-ion batteries, sealed lead-acid batteries, and many portable power stations.
For example, the Nurzviy solar panels are compatible with popular power stations like the EcoFlow Delta / River and Jackery Explorer series (as long as the input voltage and connector type match) — but you should always check:
1. The solar input voltage range of your power station, and
2. The maximum solar input wattage your power station allows.
If you tell me which power station you’re using (brand and model), we can double-check whether our panels are compatible.